Our Commitment to Satisfaction
At Leflourias Janitorial Services, we are committed to providing exceptional cleaning services and complete customer satisfaction. We stand behind the quality of our work and want you to be completely happy with the results.
Service Quality Commitment
We are committed to the quality of all our cleaning services. If you are not completely satisfied with our work, we will return to address any concerns at no additional cost, provided the issues are related to our cleaning performance and not due to factors beyond our control.
Refund Eligibility
Refunds may be considered in the following circumstances:
- Service Not Performed: If we fail to show up for a scheduled service without prior notice
- Significant Quality Issues: If our work does not meet professional cleaning standards and cannot be corrected through a return visit
- Double Billing: If you have been charged twice for the same service
- Unauthorized Charges: If you have been charged for services you did not request or approve
Refund Ineligibility
Refunds will not be provided in the following circumstances:
- Customer Preparation Issues: If the property was not properly prepared according to our guidelines
- Pre-existing Conditions: Damage or issues that existed before our service
- Normal Wear and Tear: Expected aging or minor imperfections in surfaces
- Subjective Preferences: Personal preferences that differ from professional cleaning standards
- Force Majeure: Issues caused by circumstances beyond our control (weather, utility failures, etc.)
Refund Process
Step 1: Notification
If you are dissatisfied with our service, please notify us within 24 hours of service completion by calling (734) 482-1240 or emailing karatorres@leflouriaclean.com. We need this notification to assess the situation and determine the appropriate resolution.
Step 2: Assessment
We will review your concerns and may request additional information or photos to understand the issue. For most quality concerns, we will offer to return and correct the problem at no additional cost.
Step 3: Resolution
If a refund is determined to be appropriate, we will process the refund using the same payment method used for the original transaction. Refund processing typically takes 5-10 business days for credit card payments and 7-14 business days for other payment methods.
Cancellation Policy
Our cancellation policy is separate from our refund policy and applies to services that are cancelled before they are performed:
- 24+ Hours Notice: Free cancellation with no fees
- 12-24 Hours Notice: 25% of service fee
- Less than 12 Hours: 50% of service fee
- No-Show: Full service fee
Emergency Service Refunds
Emergency cleaning services (available 24/7) have a separate refund policy due to the urgent nature of these services:
- Emergency services must be paid in full at the time of service
- Refunds for emergency services are only provided for services not performed
- Quality issues with emergency services follow the standard refund process
Commercial Contract Refunds
For commercial clients with recurring service contracts:
- Monthly contracts may be cancelled with 30 days written notice
- No refunds are provided for partial months already billed
- Refunds for prepaid services will be prorated based on services not received
- Early termination fees may apply for contracts cancelled before the agreed term
Payment Methods and Refunds
Refunds are processed back to the original payment method:
- Cash Payments: Refunds issued as check within 10 business days
- Credit/Debit Cards: Refunds processed back to card within 5-10 business days
- Electronic Payments: Refunds processed to original account within 7-14 business days
- Checks: Refunds issued as credit memo or applied to future services
Dispute Resolution
If you disagree with our refund decision, you may escalate the matter by:
- Contacting our management team directly
- Requesting a formal review of the decision
- Filing a complaint with the Better Business Bureau
- Pursuing legal action in small claims court (for amounts under $6,500)
Customer Responsibilities
To ensure optimal service quality and avoid refund situations, customers agree to:
- Provide clear access to all areas to be cleaned
- Remove or secure valuable items and personal belongings
- Ensure all utilities are operational
- Follow our preparation guidelines for each service type
- Communicate any special requirements or concerns in advance
- Inspect the work immediately upon completion and report any issues
Contact Information
If you have questions about our refund policy or need to initiate a refund request, please contact us:
- By phone: (734) 482-1240 (available during business hours)
- By email: karatorres@leflouriaclean.com (response within 24 hours)
- By mail: 813 E Michigan Ave, Ypsilanti, MI 48198-5801